Begin with the merchant’s cash cycle
An ecommerce merchant may need to pay for inventory before receiving settlement from sales. An embedded SME finance proposition should explain the financing purpose, the lender and the repayment source. Establish how the lending journey fits into the merchant experience without implying that platform membership guarantees credit.
Assess settled trading activity
Review orders, refunds, chargebacks, platform fees and payouts over consistent periods. Reconcile selected settlements to bank receipts. Gross merchandise value and cash available for repayment are different measures. Ask how the assessment handles multiple storefronts, interrupted feeds and an unusual sales period.
Configure the product and exceptions
Define eligibility, limits, repayment rules and review permissions through the lender’s policy. Demonstrate a successful application, a request for more information and a decline. If repayments are linked to settlements, confirm the integration, reconciliation and exception ownership required for that design.
Carry the relationship into servicing
Walk through disbursement, a partial repayment and an interrupted settlement. The merchant, platform and lender need an agreed account of what happened and what comes next. CXingularity’s origination, credit intelligence and loan-management workflows can be evaluated together using these cases. Scope a pilot around operational acceptance criteria before making a claim about portfolio size or commercial impact.
Continue with our SME lending software evaluation guide and workflow handoff checklist.